Ordering Repeat Prescriptions

Repeat prescriptions are medications which appear on your prescription slip which the doctor would like you to continue on a regular basis. Your list can also be found on your online account.

Repeat prescriptions may be ordered in 2 ways:

  • Online
    You can order your repeat prescriptions via SystmOnline on a computer, tablet or smartphone. This can also be done via the Airmid or NHS App on your smartphone or tablet.
  • In Person
    Tick the boxes on your green repeat medication slip, OR write a note stating what medications you would like to order and drop it off to the surgery, or post it.

PLEASE NOTE there is no longer a collection box at Campbells. All paper requests would need to be dropped off or posted to the surgery.

Requesting your medication using the online system is the preferred method for ordering repeat medication as it is the quickest and easiest way, and you do not have to leave the house. You can request on any computer, smartphone or tablet.

For help with using the online system please see our quick “how to” guide for Systmonline here!

Medication Reviews

If you have a repeat prescription, the medications must be reviewed by a doctor at least once a year (or for many it is every 6 months). You will get alerted when you need a medication review when you try to order online. When this happens please request your review in the following way:

  1. Login to your Systmonline account (or via the Airmid app)
  2. Go to Request Medication.
  3. Under your list of medications there will be a Custom Request box, please tick this.
  4. Next to this is a free text box. Please type in that box that you need a review. If you do not need all your medications, please also state which medications you require.

If you do not use the online service then please drop your repeat slip or a written note to the practice stating you need a medication review.

The doctor will receive and action your review and do the prescription. If they need more information such as blood tests or wish to see you then they will let you know.

Please note requests can take up to 2 working days to be completed.

Collecting your Prescription

All prescriptions will be sent to your nominated pharmacy. If you do not have one nominated, then we often will send it to Campbells or your nearest chemist. However please do nominate a pharmacy to prevent future prescription confusion.

For some/few medications, the prescription must be printed off and taken to the pharmacy in person. You will always be notified if this is the case for your prescription.

Information on general NHS prescriptions can be found below:

Questions about your Prescription

If you have questions about your medication, your local pharmacists can answer your questions on prescription and over-the-counter medicines.

You can also contact us at the surgery in two ways:

Prescription Charges

Find out more about prescription charges on

About Pharmacists

Pharmacists are experts in medicines who can help you with minor health concerns.

As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Disposing of Old Medicines

If your medicine is out of date, unwanted, or some of it is left over after you have stopped taking it, do not put it in your household bin or flush it down the toilet. Instead, take it to your pharmacy to be disposed of safely.

Over-the-counter medicines

Did you know that your local NHS spends £15m a year on prescribing medicines that are available to buy at the pharmacy?

Following national guidance from NHS England, our GPs are asked not to prescribe these medicines (there are some exceptions, see the below link), including for conditions such as coughs, colds, headaches, mouth ulcers, travel sickness and mild toothache.

Your GP will not generally give you a prescription for over-the-counter medicines for a range of minor health concerns. Instead, over-the-counter medicines are available to buy at your local pharmacy.