All Services

Sexual Health and Contraception Services

Sexual Health and Contraception services are offered a range of location across London Borough of Hounslow…

Quote / Testimonial:
Sexual Health Hounslow has three clinics across the London Borough of Hounslow and offers same-day appointments and routine appointments, both booked by calling the call centre on 020 8321 5718 from 8:00 am Monday to Friday or online.

Lilie Hub

  • Treatment for a diagnosed sexually transmitted infection
  • Pre-Exposure Prophylaxis (PrEP)—start or repeat
  • Contraception—start or repeat (including implants and IUD/IUS fitting or removal)
  • Follow-up with doctor or nurse
  • Health adviser advice or information
Sexual Health Website

Under 18s or in an emergency

Under 18s or in an emergency, you can book a same-day appointment at a Sexual Health Hounslow clinic or come in during clinic opening hours (if coming in without an appointment, please arrive no later than 1 hour before we close).

  • Emergency contraception—needs to be started within 5 days of unprotected sex
  • Post-Exposure Prophylaxis (PEP)—needs to be started within 72 hours of exposure
  • Sexual assault within the last 7 days
  • Under 18 years old
  • Care experienced (Topaz)

Sexual Health London (SHL) – free home STI testing kit

Sexual Health London is an online sexual health service for people without symptoms. If you do not have any symptoms, register and complete the online consultation. If the service is right for you, a free kit will be posted out. You will need to take your own samples and return them by post for testing. The results will be available in a few days.

Sexual Health London • SHL.UK

Hounslow Pharmacies

Hounslow Pharmacies offer a range of Sexual Health services for Hounslow residents:

  • Emergency Hormonal Contraception
  • Free Chlamydia testing kits for 15- to 24-year-olds
  • Free condoms for under 25s with The C-Card Scheme

Hounslow – Come Correct

Pharmacies offering services are here: Sexual health at your local pharmacy — Chelsea and Westminster Hospital NHS Foundation Trust.

Immunisations & Vaccinations

What is a vaccine?

A vaccine is a type of medicine that trains the body’s immune system so that it can fight a disease it has not come into contact with before. Vaccines are designed to prevent disease, rather than treat a disease once you have caught it.

Child Immunisations

At the practice we follow the NHS children’s vaccination schedule. To view this on their website, please click here.

One of the most important child immunisations is the MMR vaccine. This protects children from Measles, Mumps and Rubella. The first dose of this vaccination is given to children from their 1st birthday. The second dose is given from the age of 3years4months. Please see further information about the MMR below.

Please see below the complete immunisation schedule of available health immunisations and their eligibility within the NHS.

Vaccines do work!

Adult Vaccinations

Influenza

The flu vaccine is an annual/seasonal vaccine, meaning it is given every year to the eligible population.

The practice can only vaccinate a limited number of patients each year. We invite eligible patients for this vaccine via text message or phone call. For further information on the flu vaccine please click here.

Shingles

The shingles vaccine comes in 2 doses and you only need this once in your lifetime.

The vaccine used for this is called Shingrix and is a NON LIVE vaccine. We invite eligible patients for this vaccine via text message or phone call. For more information on the shingles vaccine please click here.

Respiratory Syncytial Virus (RSV)

The RSV vaccine is a new NHS vaccination provided to those aged 75-79 and other eligible populations such as pregnant women.

We invite eligible patients for this vaccine via text message or phone call. For more information on the RSV vaccine please click here.

For extra information on vaccinations and conditions please see the table below, or please feel free to contact the practice.

Clinics we offer at our GP surgery

We provide a range of services and clinics.

The following clinics are available at our surgery by appointment:

  • Baby Immunisations
  • Blood Pressure and Urine checks
  • Cervical Smears
  • Childhood Immunisations
  • Chlamydia screening for Under 25s
  • Coil and Implant for Contraception
  • Chronic disease management
  • Family planning advice
  • HIV Testing
  • Minor Injuries
  • Skin Surgery
  • Removal of Stitches and Wound Care
  • NHS Health Checks (for those eligible)
  • Travel Advice and Vaccinations
  • Cryotherapy (to begin in near future)

NHS Talking Therapies (formerly IAPT) self-referral 

NHS talking therapies, for anxiety and depression is provided by West London NHS Trust and offer evidence-based therapies for people over 18 who have a GP or live in the London Borough of Hounslow. 

They can help you with common problems like stress, anxiety and depression. It could be that you’re feeling low, having trouble sleeping, or feeling frightened. These are all things that they can help with.  

They offer a range of treatments either online, over the telephone, web-based or in person. There are also a number of different formats such as groups, workshops, couples therapy or individual therapy. They aim to provide individuals with a choice of time, day and location suited to the needs of the individual in a timely manner.

How to access this service 

You can ask for a referral from your GP or any other health or social care professional. They will fill in a form explaining how you are feeling. 

You can also refer yourself online. You can find out how to refer yourself and more information about the service here https://www.westlondon.nhs.uk/our-services/adult/iapt/iapt-hounslow.

Chargeable Services

Please review our list of non-NHS work that we offer at our GP surgery, which attract a fee. This includes certificates, forms, medical examinations and various travel vaccinations.

List of our fees

Why does my doctor charge fees?

When your doctor is asked to give medical information about you in the form of a report, letter or certificate, the request kick starts a series of processes.

This takes time and is not always straightforward or simple to complete. Some of the information is not available easily and will mean the doctor has to sort and select the right information for the request.

The doctor also must establish who is funding this work and if it is not part of their NHS work, agree a fee for this.

Many patients see their doctor as the embodiment of the NHS and all that it provides – free care at the point of delivery. However not all work doctors are asked to do is paid for by the NHS and many GPs are self-employed.

This means they must cover their time and costs – staff, buildings, heating, lighting, etc – in the same way as any small business. The NHS only pays for NHS work, any work outside of the NHS must be funded by other means and this is why fees are charged.

Your doctor receives large amounts of request and which is often to do with whether your general health allows you to do something e.g. to work, receive benefits, drive, play sport, attend school, own a house, a firearm or it is for insurance, court or other medico-legal reasons.

All requests will vary in complexity, volume and consistency ranging from signing a certificate which can take minutes, to an in-depth report with an examination that can take hours.

When your doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true.

In order to complete even the simplest of forms, they may have to check your entire medical record (some of which may not be accessible on a computer or on site).

Carelessness or an inaccurate report can have serious consequences for the doctor with the General Medical Council (the doctors’ regulatory body) or even the Police.

Your doctor is inundated with work. They have to balance their time with treating the sick, keeping their practice afloat and making sure they are doing all of this safely and within their professional duties as a doctor.

With certain exceptions written within their contract, doctors do not have to carry out non-NHS work. However, many choose to for the benefit of you and other families they treat.

Where a doctor chooses to undertake the work, we advise them to inform and always agree a fee in advance of undertaking work.

Should their volume of work prove to be greater or more complex than expected, the doctor will contact you to discuss how to proceed.

– Not all documents need a signature by a doctor and can be done by other professionals. Please check the form and accompanying guidance as you may get a quicker response that way.

– If you have several forms requiring completion, present them all at once and ask your doctor if he or she is prepared to complete them at the same time to speed up the process.

– Do not expect your GP to process forms overnight. Urgent requests may mean that a doctor has to make special arrangements to process the form quickly, and this will cost more.

– Don’t book an appointment with your doctor to complete forms without checking with your doctor’s administrative staff as to whether you need to or not.

Get test results

General Information about test results

When you attend a test of any kind, you will be told how long you should expect to wait for the results.  This is a guideline, and we ask that you wait this time before checking for your results.

Please note that we have a strict policy regarding confidentiality and data protection. We will only give test results to the person they relate to unless that person has given prior permission for their release or if they’re not capable of understanding them.

There are different ways you can access the results of tests that have been done at our GP surgery.

  • Login to your Systmonline account, or the Airmid app, and view them under Pathology or Results. Please note that results are only available once the doctor has reviewed and filed them to your record. If you don’t have access to your record, please go to the Account section and request Full Clinical Record.
  • Telephone the practice on 020 8630 3518, option 3

Please note that the results of tests carried out during hospital visits are not normally sent to the practice. You must follow up with the hospital department for those.

green pink and purple plastic bottles

Why have I been asked to have a repeat test?

If a doctor asks you to have a repeat test, it is usually because:

  • The result was borderline or unclear, and the doctor wants another sample to monitor the situation.
  • The result is abnormal, or out of range, and and the doctor wants to re-check via a new test.
  • The sample was lost by the lab and therefore no result is available, so a new sample is required.

Please do not worry if the doctor has asked you for a repeat test.  The doctor or admin team will speak to you if this is required.

Blood Tests

You can read more about blood tests, how to prepare for them and the different blood tests used on the NHS website here – https://www.nhs.uk/conditions/blood-tests/

Get a sick note for work

The NHS provides sickness certification only after seven continuous days of illness.  If you need a sick note to cover this period of sickness you should complete a Self-Certification (SC2) form which is available from your employer or on the HMRC website.

Please contact the GP surgery as you normally would for a routine appointment as it may be necessary to arrange to discuss your request with a GP.

No. You do not need to see your GP again to be ‘signed back to work’.

Can I go back to work before the end date on my fit note?
Can I get a fit note without seeing a healthcare professional?
Taking sick leave
When do I need a fit note?

Online Services

Online Services

Connect to your GP services online and save time. Quick, easy and secure.

If you are registered with our GP surgery, you can access some health services online. This means you can do some tasks when it is better for you and avoid telephoning the practice. 

You can do things like:

  • Order repeat prescriptions
  • See your GP health record, including information about medicines, vaccinations and test results
  • See communications between your GP surgery and other services, such as hospitals
  • Check or cancel appointments with a GP, nurse or other healthcare professional at the practice
  • View your NHS number

Below are some of the main online services we use in our GP surgery:

Do you need support in using online services?

Please visit us at the practice where we will be happy to help.

Alternatively, find out what support is available in the community to help you get online and using these services here.

Your NHS Login

Did you know that an NHS login is really useful?

We recommend that all patients wanting to use online services set up their NHS login. You can use this login to access your NHS account either via the NHS app on your smartphone or tablet or through the NHS website. You can also use this login to access our GP online services used in Hounslow such as Airmid and Patchs.

Through your NHS account you can also access some other services from the hospital. For example: Patient Knows Best.

You can find out more about how to set up your NHS login by visiting the NHS website here.

Once you have full access, you can:

  • order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
  • manage appointments – search for and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
  • view your health record – securely access your GP health record, to see information like your allergies and your current and past medicines. If your GP has given you access to your detailed medical record, you can also see information like test results and details of your consultations
  • get your NHS COVID Pass – view and download your COVID Pass for travel abroad. There are also other ways to get your NHS COVID Pass
  • register your organ donation decision – choose to donate some or all of your organs and check your registered decision
  • find out how the NHS uses your data – choose if data from your health records is shared for research and planning
  • view your NHS number – find out what your NHS number is

Non-urgent advice: Having Problems?

NHS Login Help Page

SystmOnline

SystmOnline is the main system our patients like to use. It is the local patient part of our clinical system that we use at the practice that patients can access. It offers some of the same services as the NHS account and app, and allows patients or someone with consent acting on behalf of the patient to proactively manage their care.

SystmOnline is available as an online service if you prefer to use a computer but there is also an app version of the website that you can download below – not to be confused with the Airmid app. which is a separate but similar application. 

With access to SystmOnline you can:

  • order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
  • manage appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
  • view your health record – securely access your GP health record, to see information like your allergies and your current and past medicines. If your GP has given you access to your detailed medical record, you can also see information like test results and details of your consultations
  • view your NHS number – find out what your NHS number is

Non-urgent advice: Having Problems?

Please contact us at West4GPs and we can help you set up your account.

You can also visit the online services support page.

Get Started

Login Register

Get the app

The NHS App

The NHS App allows you to use your NHS login on an app for your smartphone or tablet, instead of a website.

You can find out more about the NHS App and get support here (https://www.nhs.uk/nhs-app/).

Once you have full access, you can:

  • Do all the things that NHS login offers as mentioned earlier on this page.
Access NHS APP Services Online, with your web browser!

Non-urgent advice: Having Problems?

Online Services @ NHS.UK

NHS App Help and Support

Download the NHS App

Airmid

If you would like to benefit from online services and prefer to use an app, you can use Airmid. 

Airmid is the patient-facing app for the provider of our clinical system that we use in the practice.

Want to use Airmid?

To sign up for Airmid you can used your NHS login as mentioned earlier in this page. Alternatively you can use the same login as you would for your Sysmtonline account.

With access to Airmid you can:

  • Access all the same services as Systmonline. 
  • Also share health data from your wearable devices through Apple Health and Google Fit

You can also:

  • View all upcoming appointments 
  • Add appointment reminders to your calendar, so you don’t miss an appointment
  • Request medication and re-order your repeat medication directly through Airmid 
  • Airmid supports the Electronic Prescription Service and can produce barcodes directly in the app ready for scanning at the Pharmacy for medication collection

Get the App

Non-urgent advice: Having Problems?

Visit Airmid’s FAQ page here for help and support.

Patchs: Online Consult

To help manage appointment requests from patients, we use our online tool PATCHS. 

This is an online form where you can tell us what you need help with by answering a few simple questions.  You can use PATCHS to contact us about a health query or concern, or to ask for help with an administration query related to your health. 

Please note that our PATCHS system only has a limited number of submissions each morning. Once these submissions are filled, the service will say it is unavailable, and you will have to try again the next day or call reception for an appointment.

You can register for PATCHS via our own patchs linked website via the link below. You can register using your NHS login or by entering your email and setting up a password.

Register for PATCHS here.

Once registered, you can access PATCHS by clicking the white banner below or on our home page. Or click here to go to the PATCHS website.

Choose the appropriate option from either Clinical or Administrative and answer a few simple questions to help the GP understand your problem.

Your answers are sent to the practice and are triaged by our PATCHS Admin team first.

They then book you in accordingly with the GP or healthcare professional for your request. If an appointment is not required then you will receive your advice or answer via the PATCHS response in email or text.

Find out more about why your GP practice may be unavailable for requests on PATCHS
PATCHS – Contact your GP Online
Contact us online via PATCHS

Antenatal self-referral

Antenatal care is the care you get from health professionals during your pregnancy. It’s sometimes called pregnancy care or maternity care. You’ll be offered appointments with a midwife, or sometimes a doctor who specialises in pregnancy and birth (an obstetrician).

You should start your antenatal care as soon as possible once you know you’re pregnant.

In London you can choose where you have your antenatal care, this will probably be your local hospital.  You can self-refer directly, or if you prefer you can ask your GP. 

If you already know the hospital you want your care from, you’ll find information on their website about how to self-refer. 

Here are the common, local hospitals link for patient self referral: